Privacy policy

1.1. Basic information collected

At EZYCLOUDX we collect only the minimum information needed to deliver the service and work with you effectively. That is:

• Your name (linked to the email address you provide)
• Email address

Other information such as IP address, browser, operating system and other technical details is collected automatically when you visit our service. It is used only to improve the user experience and is not linked to your personal information.

1.2. Information we do not collect

We do not collect other sensitive personal information such as your home address, phone number or national ID number. (If that changes in future, we will update this policy.)

Information about how you use the rented machine, the actions you take on it, and the data you create on it are stored on our systems for as long as your rental session lasts. Once the session ends we delete all of it to protect your privacy and security.

2.1. Primary purposes

The information you provide is used internally at EZYCLOUDX for the following purposes:

• Contact and support: We use email to reach you, help you and answer your questions about the service.
• Sending service information: Sending you updates about products, services or promotions if you have opted in to notifications.
• Managing and delivering the service: Handling your service requests and managing your interactions with our systems.

2.2. Our confidentiality commitment

We undertake not to share your personal information with any third party in any form, unless lawfully required to do so by a competent state authority.

3.1. Retention period

Your personal information is stored securely on our internal systems for as long as you use EZYCLOUDX services, or until you ask us to delete it.

3.2. Deletion requests

If you want your personal data deleted, please send a request to: info@ezycloudx.com

4.1. The owning entity

Your personal information may be accessed by EZYCLOUDX Business Household, the entity that owns EZYCLOUDX.

4.2. Service partners

In some cases we work with third parties to deliver part of the service. Those partners may only access the information needed to carry out their task, under strict confidentiality agreements.

5.1. Details of the managing entity

All collection and management of personal information is carried out by:

5.2. Complaint contact

If you have any question or complaint about how your personal information is collected and processed, please contact us directly on the hotline or at the email address provided.

6.1. Customer rights

You have the right to ask EZYCLOUDX to access and correct your personal data at any time.

6.2. How to get in touch

To exercise this right, please contact us at:

7.1. Security measures

EZYCLOUDX is committed to keeping every piece of personal information you provide secure. We apply appropriate technical and organisational measures to protect your data from unauthorised access, misuse and disclosure.

7.2. Our commitment not to share

Your personal information is used only for the purposes set out in this policy and is never shared with a third party without your consent, except where the law requires it.

8.1. Complaints process

If you have any complaint about your personal information being used outside the stated purpose or scope, please contact us immediately.

8.2. Complaint contact details

8.3. Our commitment to resolving complaints

We will act promptly to verify and resolve your complaint fairly and transparently.