Payment policy

When using EZYCLOUDX services, we encourage you to read our payment policies carefully. Understanding the payment rules helps keep every transaction smooth and transparent for all parties.

1. Payment terms

1.1. The customer's payment obligations

Customers using EZYCLOUDX services are responsible for paying in full the fees set out in the service agreement. Paying on time keeps transactions fair and professional, and lets EZYCLOUDX deliver the service continuously and reliably.

1.2. Notice and payment deadlines

Before each billing period or service renewal, EZYCLOUDX notifies the customer of the cost by email. The customer must pay EZYCLOUDX before the previous service cycle ends. As soon as valid payment confirmation is received, EZYCLOUDX provides the corresponding service or renews it where applicable.

1.3. Suspension and reclaim of service

If a customer does not pay within the stated period to renew the service, the service is suspended and reclaimed under EZYCLOUDX's rules, and your data is deleted from the system to protect your privacy and to allow EZYCLOUDX to keep operating.

1.4. Disclaimer

EZYCLOUDX accepts no responsibility for any consequence or loss arising from a customer's failure to comply fully with the payment rules set out in these terms.

2. Payment methods

We offer the most convenient and fastest online payment methods available.

2.1. Bank transfer / QR code

Customers can pay by bank transfer or by scanning a QR code in any supported banking app or e-wallet. Before paying, create a payment link for your own account on the EZYCLOUDX platform [here] so you receive the correct payment details. Once payment is complete, EZYCLOUDX records it automatically and credits the Computing Points to your account.

Processing time:

If you transfer from within the same bank, it takes no more than 30 minutes.
If you transfer from a different bank, it can take 24 to 72 working hours.

Important:

If the system has not confirmed your payment after a long time (more than 30 minutes), please scan or photograph the receipt/transfer slip together with the order number registered with EZYCLOUDX and email it to info@ezycloudx.com so we can resolve your request as quickly as possible.

Bank account details:

Bank:

MB BANK – Military Commercial Joint Stock Bank

MB Bank

Account name:

EZYCLOUDX BUSINESS HOUSEHOLD

Account number:

6726 2173 4623 6

3. Computing Points & how usage is measured

EZYCLOUDX uses Computing Points (CP) as the unit for measuring resource consumption on the platform. Once you have bought Computing Points, they are credited to your account and ready to spend on services. Computing Points are not currency and cannot be traded between users on the platform.

Standard Computing Points

No expiry. Can be redeemed against every GPU service and other services on EZYCLOUDX.

Bonus Computing Points (promotional)

Valid for a limited time (set by the promotion). Credited when you buy Computing Points with a valid voucher applied.

Computing Points are deducted from your account automatically as you use the service. When your balance runs out, the service is suspended until you buy more Computing Points. Under normal circumstances, purchased Computing Points cannot be converted back.

EZYCLOUDX applies three clearly defined cases for Computing Point and cash refunds — see the full detail in the Computing Point & refund policy.

Read the detailed guide to the billing system (Computing Points): Learn more about Computing Points

Payment support

If you run into any problem while paying, or need more information, please contact the EZYCLOUDX customer support team at info@ezycloudx.com or through the other support channels listed on the website.

Policy updates

This payment policy may be adjusted and updated from time to time to keep pace with the latest requirements and standards. Customers are responsible for following the official website so they remain compliant with the current rules.

This policy was last updated: 26 May 2026.